At Imaginate Software Labs Pvt. Ltd. (hereafter referred to as Imaginate), accessible from https://www.imaginate.in/ or https://imaginatexr.com/, one of our main priorities is the privacy of our visitors. In order to help you understand our privacy practices, we have created this Privacy Policy. By reading this, you will be aware of the information we collect, how we use it and who we share it with. This policy covers our websites on the imaginate.in domain (https://www.imaginate.in, https://imaginatexr.com, https://nuspace.imaginate.in, assist-comm.imaginate.in among others), our 2D, AR and VR apps (Atom, Assist and Talking Human AI, across multiple platforms), content, data feeds and other services that we provide. This Privacy Policy applies only to our online activities and is valid for visitors to our website and users of out applications with regards to the information that they shared with and/or is collected at Imaginate. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website and/or our apps, you, hereby, consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide and the reasons why you are asked to provide it will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How We Use Your Information

We use the information we collect in various ways, including:

• On our AR, VR, 2D applications (Atom, Assist and Talking Human AI)
  • Provide, operate and maintain our applications (Atom, Assist and Talking Human AI)
  • Improve, personalize and expand the capabilities on our applications
  • Understand and analyze how you use our applications
  • Develop new products, services, features, and functionality for our applications
  • Log Files to track key information or issues raised by you when you use our applications(s), with consent:
    • You MUST agree to sharing information from log files with us before you share them with us
    • Imaginate follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, date and time stamp, referring/exit pages, and the events accessed by the user. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.)
  • If you join our experiences on a VR platform, we collect your physical movement information in order to replicate your movement in the experience. This information is only used to provide the Service and is not stored.
  • When you request or agree to voice-based services on Imaginate's applications/platforms, we collect and process your voice recording to provide services and to increase the safety of our voice-related services. This information is only used to provide the Service and is not stored.
  • When you browse, navigate, or otherwise interact with features inside the application(s), we collect information about your interactions and connect the information collected with your account to provide you better user experience.
  • Any information that you provide or that we collect on our application(s) may be generally used for the following purposes:
    • To operate, maintain, and improve the application(s)
    • To give you access to the application(s) and related features, or restrict your access
    • To provide technical support or customer service
    • To identify and repair errors that impair existing intended functionality
  • Please note that we do not use your Personal Information for automated decision making which produces legal effects concerning you or similarly significantly affects you.
• On our web dashboard:
  • When you visit or access the web dashboard (which is linked to our application(s)), we may - by means of cookies, beacons, tags, scripts, and/or other similar technologies - automatically collect technical information about the devices and software you use to access the application(s), such as the type of Internet browser or mobile device you use, the operating system of your computer or mobile device and other similar technical information. These same technologies (or a combination of them) may also be used to help us compile statistics and analytics about your use of and interaction with the applications(s), including details how often a user visits or uses the application(s), the date and time of user visits and actions performed, which areas of the application(s) are visited and for how long, information regarding in-app activities and other similar traffic, usage and trend data.
  • Please note, however, that by blocking or deleting cookies used on the dashboard, you may not be able to take full advantage of the application(s).

Third Party Privacy Policies

Imaginate's Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. However, as mentioned above, that by blocking or deleting cookies used on the dashboard, you may not be able to take full advantage of the application(s).

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure - You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.